1. Before leaving, please look it over carefully to make sure all details and spelling are correct. Minor corrections can usually be made before you leave.
2. Place both hands under the board of your cake to distribute the weight evenly when carrying. The cake boards can flex and bend if not fully supported, causing the cake to torque and leaving cracks in buttercream and in fondant.
3. Today’s cake boxes are not sturdy things…please be careful not to squeeze the sides into your cake’s pretty buttercream borders.
4. Please arrive in a vehicle with space large enough to carry your custom cake.
a. Large custom cakes may not include a box for transport or may be in an open box without a lid.
5. Transport your cake safely.
a. Place cakes in the flattest part of your vehicle: floorboard or SUV flat bed space is best. Your seats are not a good location. Most have some slope to them, and all it takes is a few degrees of slope combined with roads, curves, and hills to cause damage.
b. Be sure items are not stacked around your cake that can fall or slide into your box.
6. Go DIRECTLY to your cake's final destination. Your decorations are made with creamed butter! Every little bump, every little curve, every stop and go affects the solidity of your cake. In our years of delivering, we've seen elements slide off, tip off, lean, and literally leap off the cakes while transporting. Warm buttercream can and will slide down the sides of your cake, especially if they have heavy decorations or thick buttercream designs. Reduce the risk by going straight home with your cake.
7. Be sure your cake is not near a heater or in direct sunlight.
8. When determining the placement of your cake at the event venue, keep it out of direct sunlight and avoid increased temperatures near windows. where the setting sun might hit it later in the day or warm up that side of the building. Not being mindful of these details could cause the buttercream on your cake to melt while no one is watching.
9. Some elements of your cake should not be refrigerated or frozen for long periods of time: chocolate, fondant, and gum-paste. They draw moisture in the cool conditions of the refrigerator, causing condensation and drippiness when you pull them out into humidity.
10. Cakes that have been hand painted or airbrushed should not be refrigerated. As soon as it comes out, humidity condenses on cold cake, causing food colorings to drip and run.
11. Your cakes are best enjoyed at room temperature,
11. Sculptural elements and figurines may contain wire supports or toothpicks or wooden skewers for support. Please ask about placement of these items before serving to small children.
12. We can offer a delivery services, for a fee, with touch ups done on arrival.
Once your cake leaves we are no longer responsible for any damages that occur, in transport or in your home. If you have specific questions about the care of your cake please ask.